FAQ’s

How can I make an appointment?
A. Whether you are a new or existing patient, an appointment can be made by contacting the office directly during regular office hours or you can visit or Patient Portal site at NPA Patient Portal

Are your physicians seeing new patients?
A. Most physicians are accepting new patients. Please contact the physician’s office directly to confirm.

Do I have to pay anything at the time of my visit?
A. Yes. In most cases some payment is required whether it is a co-pay or deductible depending on your insurance.

Why must I show my insurance card at every visit?
A. We must verify your insurance card at each visit so that we are certain we have the most current information on file to bill your insurance company. If you are unable to provide your current insurance card, you may be responsible for your visit that day.

What insurance companies do you accept?
A. NPA accepts all major insurances including Medicare, PA Medicaid, Highmark, UPMC, United Healthcare, Health America, Vantage, Devon, Cigna, Aetna, SelectCare, Intergroup, and Tricare. Please contact your physician’s office to confirm specific plan acceptance.

Will my insurance cover certain procedures/services?
A. Please contact your insurance company for details on covered services.

Who can I call with a question about my bill?
A. Our billing office is available Monday – Friday from 8:00 a.m. – 4:00 p.m. and can be reached by calling toll free (888) 892-2001, you can also visit or Patient Portal at NPA Patient Portal

Can I make payment arrangements on my account?
A. Yes. Our Billing Representatives can assist you with this during regular hours by calling them toll free at (888) 892-2001.

How do I obtain a copy of my medical records?
A. If you would like to obtain a copy of your medical records, please stop in to the office to complete a medical record release form. At that point, the records will either be mailed to you or can be picked up, whichever you prefer.

What if I do not have any insurance?

A. Northwest Physicians (NPA) can offer assistance in one of the following ways: 1) provide direction for applying for medical assistance 2) filling out a financial hardship application offered through NPA to provide a discount based on your income level. Applicants with a household income less than 200% of the most recent published federal poverty guideline will be eligible for a discount or 3) NPA offers a 30% discount on most services when payment is made at the time of service.